love this back pack, awsome . last idem I will be buying from Newchic sorry to say because of the other idem I purchased didnt fit and I know I wont be getting a refund inless I pay to send back
NC-Staff: Dear sir/madam, thank you for your review and sorry for the inconvenience caused. To choose a correct size, we kindly suggest that you can measure your own size and then read the guidance of size choosing on our product page instead of choosing your usual size. If you want to return or exchange the item with size problem, please send us some photos of the item as well as SKU sticker and the shipping label via these links:
For personal computer: https://www.newchic.com/Contact-Us-hc10.html
For mobile: https://pwa.newchic.com/customer-service
We will check it carefully and then offer you a solution according to the return&refund policy:
Also, if you are willing to keep the product with you, we will be glad to offer you alternative solution.